911 Communications
911 Communications with McDowell County Emergency Services
The McDowell County 911 Communication Center answers emergency and non-emergency phone calls for all emergency agencies in McDowell County including fire, rescue, EMS, Marion PD, Old Fort PD, and McDowell Sheriff’s Office. Communicators prioritize the calls and dispatch them to the appropriate agencies utilizing nationally standardized protocols ensuring accurate and timely instructions are provided to the 911 caller.
How We Help You
McDowell County 911 utilizes IAED protocols to include: EMD, EFD, and EPD. Telecommunicators are responsible for the safety of all emergency personnel by monitoring multiple radio frequencies, knowing the location of all responders and law enforcement officers as well as sending the appropriate utilities needed to support the incident.
The Communications Center also monitors weather events in compliance with National Weather Service standards of being a Storm Ready County. Telecommunicators perform in accordance to established policy, procedures and protocols. McDowell County 911 has five fully equipped 911 terminals.
Dispatch services and support services are provided to the following agencies in and around McDowell County.
- Marion Police Department
- McDowell County Sheriff's Office
- Old Fort Police Department
- McDowell County EMS
- McDowell County Emergency Management
- Ashford North Cove Fire Department
- Crooked Creek Fire Department
- Dysartsville Fire Department
- Glenwood Fire Department
- Hankins Fire Department
- Marion Fire Department
- Nebo Fire Department
- Old Fort Fire Department
- PG Fire Department
- Sugar Hill Montford Cove Fire Department
- Woodlawn Fire Department
- North Carolina Forest Service
- McDowell County Rescue Squad - Station 97
- McDowell County Animal Control
There is a cost of $2 per copy (4 pages max) or .25 per additional page for the CAD Call Report/Call for service. There is also a cost of $10 per email for a copy of an Audio Recording.
