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Community Care Paramedics

three McDowell County EMS personnel pose in front of agency's ambulance

McDowell County Emergency Services— Bringing Safety & Wellbeing to the Community

In 2013, McDowell EMS launched our Community Paramedic Program, becoming the first rural agency in North Carolina to adopt this innovative model. Our program tackles issues such as frequent 911 use, mental health crises, preventing falls, and guiding individuals through social health resources. We're here to support those who often slip through the cracks, offering vital services where they're needed most. Community Paramedicine is a modern approach that enhances access to essential care through trained EMS providers taking on broader roles.

Community Care Paramedics

professional headshot of Cailan Calloway in uniform
Lieutenant Cailan Calloway
Program Coordinator
  [email protected]
  828-652-3241
professional headshot of Shannon Jones in uniform
Shannon Jones
Social Worker/EMT
  [email protected]
professional headshots of Jacqueline Watson in uniform
Jacqueline Watson
Peer Support Specialist/EMT
  [email protected]

Helpful Resources for Community Care

Lock Box Program

This program will supply you with a key lock box installed free of charge outside your home. This gives paramedics a fast way to enter your locked home and will allow your care to begin as quickly as possible without any damage to a door or window in the event of an emergency. This free program can also provide you with a home safety assessment to highlight any hazards in your home. This program has been made possible by The McDowell Endowment Grant from the Community Foundation of Western North Carolina, Rotary Club of Marion, and Spencer’s Ace Hardware. Please fill out the form below or contact us by phone at 828-652-3241 if you are interested.

Request a Lock Box

Health History Sheet

Fill out this patient information sheet and post it on your refrigerator! In case of emergencies, having this readily accessible will help EMS crews quickly access vital details about your health and medical history, ensuring prompt and accurate care.

Download Form

Community Care Program
If you would like more information or need assistance please fill out the form.

Community Care Request Form
Contact Us
McDowell County Emergency Services
129 Barnes Rd
Marion, NC 28752
  828-652-3241
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