Request Records
Get the Important Info You Need With McDowell County Emergency Services
Public Record Requests
There is a cost of $2 per copy (2 pages max) or .25 per additional page for the CAD Call Report/Call for service. There is also a cost of $10 per email for a copy of an Audio Recording.
How do I request records?
Law Firms & Insurance Companies: Record Requestors such as Insurance Companies, Record Retrieval Organizations, Law Firms, etc. may request records at www.chartswap.com
Patients: Patients can request their own medical records by completing the Record Release Form and emailing the completed form AND a valid photo ID to [email protected]
Non-Patient: If you are requesting a record and you are not the patient, you must provide the applicable “Required Documentation” (below), or complete the Notarization page attached to the Patient Care Report Release Form. We ask that a valid photo ID be included with all requests.
Required documentation for request based on requestor:
- Spouse – Healthcare Power of Attorney or Court-issued Letters of Administration & Death Certificate (if available) or This Form Notarized
- Parent of Minor Child –Birth Certificate or This Form Notarized
- Guardian – Court-issued Guardianship Papers or This Form Notarized
- Executor/Administrator/Attorney in Fact – Court-issued Letters of Administration & Death Certificate (if available) or This Form Notarized
- Patient’s Healthcare Power of Attorney – Copy of Healthcare Power of Attorney
Other: DSS, Honor Bridge or subpoenaed PCR requests can be emailed with proper documentation to [email protected]
How long will it take me to receive my requested records?
If the appropriate paperwork is received, it can take up to 30 days to receive your requested records.
How do I get my records after I make the request?
You have the option on the Patient Care Report Release Form to choose how you receive your requested records. If you do not indicate on the form how you want to receive the records, then they will be mailed to the address provided on the form.
It is important to provide a legible Patient Care Report Release Form, with accurate, updated information. This will ensure a smooth process from start to finish.
What If I have questions about my request?
You can call 828-652-3241 or email us at [email protected].
